Refund & Return Policy
Kemetic App
Effective date: 12 October 2026
Operator: BLACKBEACON B.V.
Chamber of Commerce (KvK): 97514047
Business address: Haverdreef 37, 3204GD Spijkenisse, Netherlands
Support: info@kemetic.app
Refunds and cancellations: cancel@kemetic.app
Phone / WhatsApp: +31 6 28356037
Website: https://kemetic.app
1. What this policy covers
This policy covers physical products, digital downloads, courses and memberships purchased through Kemetic App.
Kemetic App is a marketplace operated by BLACKBEACON B.V. The seller is identified on the product page. Physical products may be fulfilled by the seller or a third-party supplier. Buyers and suppliers can contact Kemetic App Support, which coordinates with the relevant seller or supplier.
This policy does not limit mandatory consumer rights. Where applicable law provides stronger protection, that protection takes priority over the conditions below. Faulty-product rights are separate from change-of-mind return periods.
2. How to request help, a return or a refund
You can contact support directly without first opening a dashboard ticket or waiting 24 hours:
- Email cancel@kemetic.app for returns, refunds or cancellations.
- Email info@kemetic.app for general support and delivery issues.
- Call or message +31 6 28356037.
- Use https://kemetic.app/contact.
- If you have an account, you may also submit a support ticket through your dashboard.
Please include your name, order number when available, the product or membership concerned, and what help you need. A clear withdrawal notice is sufficient where statutory withdrawal rights apply; using a particular form or dashboard is not required.
3. Physical products: 14-day returns
3.1 Return window
Notify us within 14 days after delivery if you wish to return a physical product. Where EU withdrawal rights apply, you do not need to give a reason or obtain discretionary approval. Send the goods back within 14 days after your notice.
For orders delivered in separate parcels, any applicable statutory rules for calculating the withdrawal period take priority.
3.2 Condition and packaging
Handle products carefully and return the item with its included accessories. Use the original packaging where available, or suitable protective packaging.
Where statutory withdrawal rights apply, reasonable inspection is permitted. Handling beyond what is needed to check the item may lead to a lawful deduction for diminished value; opening packaging alone does not automatically remove those rights.
3.3 Return instructions and destination
Contact support for the correct return instructions. Return destinations depend on the seller or supplier, and international return postage may be required. You may contact support before purchase to ask about the return destination for a particular product.
Do not send a return to our business address or to an address printed on the parcel unless support confirms that destination. Requesting instructions does not replace or delay your withdrawal notice.
Keep proof of postage and any tracking details.
3.4 Return shipping costs
For change-of-mind returns, customers pay the direct return postage costs when this responsibility has been disclosed before purchase. These charges are separate from the original delivery charge.
Customers are not responsible for return postage for faulty or incorrectly supplied goods where applicable law requires the seller to bear that cost. Contact support to arrange the appropriate return method.
3.5 Refunds for physical products
Refunds are issued to the original payment method. Under applicable EU withdrawal rules, reimbursement is due within 14 days of notice, although it may be withheld until the goods or proof of return are received. Standard outbound delivery costs are included where required; optional delivery upgrades need not be reimbursed.
Our processing target is 7 business days once the return and refund requirements are satisfied. This target does not extend a legal deadline. Your bank or payment provider may take additional time to display the refund.
3.6 Exceptions
Exceptions apply only where permitted by law, such as clearly personalised goods, certain perishable products, or opened sealed goods that cannot be returned for hygiene reasons. Relevant restrictions must be disclosed before purchase. These exceptions do not remove rights concerning faulty or misdescribed goods.
4. Damaged, faulty, incorrect or missing products
Contact Kemetic App Support if an item arrives damaged, is faulty, differs from the order, or has not arrived as expected. Provide your order details and, where relevant and reasonably available, photographs or other evidence.
Support will coordinate with the seller or supplier to arrange the appropriate remedy. Depending on the circumstances and applicable law, this may include repair, replacement, a price reduction or a refund.
The 14-day change-of-mind window does not limit statutory faulty-product rights. Supplier conditions do not override applicable consumer rights.
5. Digital downloads and courses
For separately purchased PDFs and digital downloads, we offer a 7-day refund-request window from purchase, in addition to any mandatory rights. Contact support if a download is inaccessible, corrupted, incorrectly supplied or materially different from its description.
Courses and other digital services remain subject to their disclosed purchase terms and applicable consumer protections. The 7-day download offer is not a blanket restriction on statutory rights.
Where EU law applies, immediate digital delivery removes withdrawal rights only when the required express consent, acknowledgement and confirmation have been obtained. Simply downloading a file does not, by itself, establish that those requirements were met.
Access to refunded digital content may be withdrawn. A refund does not grant permission to redistribute or resell that content.
6. Monthly and yearly memberships
The checkout or original app-store purchase screen states the price, currency, billing interval, renewal arrangement and any available trial before purchase. A free trial applies only when expressly included in the offer you select; trials are not promised for every plan or purchase channel.
If your offer includes a trial, cancel before its stated end to avoid the next charge, following the cancellation instructions for that purchase channel.
For an automatically renewing membership, cancellation stops future renewals when completed before the applicable renewal deadline. It does not automatically refund a charge already processed. Prepaid plans follow their stated access period and do not renew unless the purchase terms say otherwise.
Manage website purchases through the available membership controls or contact support. Apple App Store or Google Play subscriptions are managed through the respective store's subscription settings. Do not rely on uninstalling the app to cancel a subscription.
Refund requests are assessed under the disclosed offer, this policy, applicable law and the original payment platform's procedures. Statutory withdrawal or faulty-service rights remain unaffected.
7. Lifetime memberships
Lifetime-membership refund requests may be submitted within 21 days of purchase. Contact support with your order details.
After that voluntary period, change-of-mind refunds are generally unavailable, except where required by law or otherwise included in your purchase terms. This does not limit mandatory rights concerning the service.
If a lifetime purchase is refunded, access provided by that purchase may be withdrawn.
8. App-store purchases and payment providers
Purchases made through Apple App Store or Google Play may require a refund request through that store. The original platform's refund and cancellation procedures apply alongside applicable law. Kemetic App Support can help identify the relevant purchase channel.
Website refunds are returned through the original payment provider. Never send your full card number, password or one-time verification code to support.
9. Shipping charges and order cancellations
Kemetic App does not offer a general free-shipping policy. Shipping charges vary by product, seller, supplier and destination, and are shown during checkout before payment. No automatic free-shipping threshold applies.
If you want to cancel an unshipped physical order, contact support promptly. We will check its fulfillment status and explain the available options. Once dispatched, return procedures may apply. Any statutory withdrawal rights remain available where applicable.
If an order cannot be fulfilled, support will coordinate cancellation and reimbursement of the applicable payment. Delivery problems do not need to be resolved by the buyer contacting the supplier directly.
10. Fair use and policy updates
We may investigate suspected fraud, duplicate refund claims or misuse. Such checks do not remove statutory rights or justify missing applicable legal deadlines.
Changes to this policy will be published with an updated effective date. Changes do not retrospectively reduce rights attached to an existing purchase.
For questions about an order, cancellation, return or refund, contact Kemetic App Support at info@kemetic.app or cancel@kemetic.app.