Marketplace operator and customer support
Kemetic App is operated by BLACKBEACON B.V., KvK 97514047. Business contact address: Haverdreef 37, 3204GD Spijkenisse, Netherlands.
Kemetic App is a marketplace. The seller is identified on the product page. Physical products may be fulfilled by that seller or a third-party supplier through the platform's integrated fulfillment tools. The seller's existing obligations remain in effect.
Both buyers and suppliers contact Kemetic App Support. Support coordinates with the relevant seller or supplier about orders, delivery issues, returns and refunds. Buyers do not need to contact a supplier directly to ask Kemetic App for help.
Email info@kemetic.app, call +31 6 28356037, or use the contact page. Existing customers may also use their dashboard support ticket. Include your order number when available.
For physical-product returns, the published policy provides a 14-day window from delivery. See the Refund & Return Policy for the process and costs. Contact support for return instructions before sending a parcel. Do not send returns to the business contact address unless support instructs you to do so. Applicable consumer rights remain unaffected.
Supplier acceptance, required checks and fulfillment must be completed before an order can be dispatched. An automated order submission is not a guarantee of immediate dispatch.
Dropshipping Shop Policy
Kemetic App
Effective Date: 18-04-2026
Operated by: BLACKBEACON B.V.
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1. Introduction
This Policy applies to all users who use the Dropshipping feature on Kemetic App (“Dropshippers”).
Dropshipping allows users to sell products without holding inventory, using third-party suppliers.
By using dropshipping, you agree to this policy in addition to:
• Vendor Policy
• Shop Terms & Conditions
• Commission Policy
• Payments Policy
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2. Role of a Dropshipper
As a Dropshipper, you are:
• The seller of the product
• Responsible for listings
• Responsible for customer experience
Kemetic App is only the platform provider.
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3. How Dropshipping Works
You:
1. Select a product
2. Add it to your shop
3. Set your price
4. Sell to customers
The supplier:
• ships the product
• handles logistics
However:
👉 You remain fully responsible for the sale
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4. Supplier Responsibility
You are responsible for:
• selecting reliable suppliers
• verifying product quality
• ensuring accurate delivery times
Kemetic App does NOT:
• guarantee supplier performance
• manage supplier relationships
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5. Product Listings
All products must:
• be accurately described
• match images and details
• clearly state delivery expectations
You may NOT:
• list misleading products
• use fake images or descriptions
• sell prohibited items
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6. Pricing & Profit
You control:
• product pricing
• profit margins
All sales are subject to:
👉 Kemetic App Commission Policy (10% platform fee)
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7. Orders & Fulfillment
You are responsible for:
• managing orders
• communicating with suppliers
• ensuring delivery
Kemetic App is not responsible for:
• shipping delays
• lost packages
• supplier errors
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8. Shipping & Delivery
You must:
• provide realistic delivery times
• communicate delays to customers
You are responsible for:
• customer satisfaction
• resolving delivery issues
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9. Returns & Refunds
Refunds are governed by:
👉 Kemetic App Refund & Return Policy
Important:
• You are responsible for refunds
• The 10% platform fee is NOT refunded
• Refund losses are your responsibility
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10. Payments & Payouts
All payments are processed via
Stripe
You can:
• track earnings
• withdraw funds
• manage transactions
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11. Customer Communication
You must:
• respond to customers
• handle complaints professionally
• provide support
Poor communication may result in:
👉 account restrictions
👉 shop suspension
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12. Prohibited Behavior
You may NOT:
• sell fake or counterfeit products
• mislead customers
• manipulate pricing unfairly
• bypass platform systems
Violations may result in:
👉 product removal
👉 loss of earnings
👉 permanent ban
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13. Platform Role
Kemetic App:
• hosts your shop
• connects you with customers
• processes payments
Kemetic App does NOT:
• manage your business
• guarantee sales
• take responsibility for suppliers
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14. Taxes & Legal Responsibility
You are responsible for:
• declaring income
• paying taxes
• complying with local laws
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15. Limitation of Liability
Kemetic App is not liable for:
• supplier failures
• shipping issues
• business losses
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16. Platform Rights
Kemetic App may:
• remove products
• limit shop visibility
• suspend accounts
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17. Changes to Policy
This policy may be updated at any time.
Continued use means acceptance of updates.
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18. Contact
📧 info@kemetic.app
🌐 https://kemetic.app
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🜂 Final Statement
Dropshipping removes barriers…
But not responsibility.
Build smart. Sell with integrity.
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Kemetic App — Where Selling Becomes Scalable