How to order?
- Find a product in the Shop
- Tap Buy Now or Add to Cart
- Choose currency: EUR / USD
- Enter shipping details
- Choose payment method
- Complete order
- Receive confirmation
- Track order from Purchases
Where To Find Your Tracking Code
Explain:
- Go to Profile
- Tap Purchases
- Open the product/order
- Tracking code appears there once the vendor has added it
- If no tracking code is visible yet, the order is still being processed
Where To Find Your Purchases
Explain:
- Products
- Books
- Courses
- Memberships
- Order status: Pending, Paid, Processing, Shipped, Delivered, Failed
How Long Delivery Takes
Explain:
- Delivery time depends on vendor and country Kemetic App requires a max 14 days delivery policy towards Sellers. Max 5 days processing time
- Some products ship faster than others
- Tracking updates may take 24–72 hours after shipping
Payment Problems
Explain:
- Check currency
- Try another payment method
- Use local options like card, Wero, etc.
- Contact a human agent through WhatsApp if they need manual help
Need Help With An Order?
Explain:
- Open Purchases
- Select the order
- Tap Need Help
- Send issue to support/vendor
- Include order number and screenshots