Refund and Returns Policy | Kemetic App
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Refund and Returns Policy

Refund & Return Policy

Effective Date: 11-03-2025

Thank you for choosing Kemetic App. We are committed to providing a valuable shopping and learning experience. Please read our refund and return policy carefully to understand the terms and conditions regarding refunds and returns.


1. Free Trial Refunds


1.1. Monthly Membership (3-Day Free Trial)

  • If you sign up for a monthly membership, you will receive a 3-day free trial.
  • You can cancel your membership directly from your dashboard with a push of a button, and you will not be charged.


1.2. Yearly Membership (7-Day Free Trial)

  • If you sign up for a yearly membership, you will receive a 7-day free trial.
  • You can cancel your membership directly from your dashboard with a push of a button, and you will not be charged.


2. PDF Downloads – 7-Day Refund Policy

  • All PDF downloads are eligible for a refund within 7 days of purchase.
  • You can request a refund directly from your dashboard with a push of a button.
  • If you do not receive a response within 24 hours, you can follow up via:
    • WhatsApp: Send a message to +31628356037 with your support ticket number.
    • Email: [email protected].


3. Lifetime Access Refunds

  • Lifetime access memberships are non-refundable after 21 days from the date of purchase.
  • You can request a refund within 21 days directly from your dashboard.
  • If you do not receive a response within 24 hours, you can follow up via:
    • WhatsApp: Send a message to +31628356037 with your support ticket number.
    • Email: [email protected].


4. Physical Products – Return & Refund Policy


4.1. Return Eligibility

  • You may return physical products within 14 days of receiving them if they are unused, in their original condition, and in the original packaging.
  • Items that have been used, damaged, or are missing parts for reasons not due to our error are not eligible for a return.


4.2. How to Initiate a Return

  • You can initiate a return directly from your dashboard with a push of a button.
  • Once the return request is processed, you will receive return shipping instructions.
  • The customer is responsible for the return shipping costs unless the item was damaged or defective upon arrival.


4.3. Refund Process for Returns

  • Refunds for returned products will be issued once we receive and inspect the item.
  • Approved refunds will be processed within 7 business days and issued to the original payment method used for the purchase.
  • If you receive a damaged or defective item, please submit a support ticket in your dashboard to request a replacement or refund.
  • If you do not receive a response within 24 hours, you can follow up via:
    • WhatsApp: Send a message to +31628356037 with your support ticket number.
    • Email: [email protected].


5. Processing Refunds

  • Refund requests will be processed within 7 business days after receiving a valid request.
  • Refunds will be issued to the original payment method used for the purchase.
  • If you experience any issues, please create a support ticket in your dashboard.
  • If you do not receive a response within 24 hours, you can follow up via:
    • WhatsApp: Send a message to +31628356037 with your support ticket number.
    • Email: [email protected].


6. Contact Us

For all refund and return requests, please create a support ticket in your dashboard.

If you do not receive a response within 24 hours, you can follow up via:

  • WhatsApp: Send a message to +31628356037 with your support ticket number.
  • Email: [email protected].


WhatsApp Message Template:

If you need to follow up on your support ticket, you can send this message via WhatsApp:

📩 WhatsApp Message Example:
"Hello, my name is [Your Name]. I submitted a support ticket (#XXXXXX) on [Date]. I have not received a response within 24 hours. Could you please check the status of my request? Thank you!"


By using Kemetic App, you acknowledge that you have read, understood, and agreed to abide by our Refund & Return Policy.

Please note that this policy is subject to change, and any updates will be posted on our website. It is your responsibility to review our refund and return policy periodically for changes.